Return & Refund Policy
Overview
At THE ZYLA, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a return or refund according to the terms outlined below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in the same condition as when you received it, and in the original packaging.
- Returns must be requested within 30 days of receiving the order.
- Certain items (e.g., personalized products, digital downloads, or perishable goods) may not be eligible for return.
How to Request a Return
- Contact us at Support@thezyla.shop with your order number and reason for return.
- Our support team will provide instructions for the return process, including the return shipping address.
- Ship the item back securely using a trackable shipping method.
Return Shipping Costs
- Return shipping costs are generally paid by the customer, unless the return is due to a damaged or incorrect item.
- We recommend using a trackable shipping service to ensure your return arrives safely.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., damaged or incorrect item).
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please request a return and place a new order for the replacement item.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us immediately at Support@thezyla.shop with photos and your order number.
- We will provide a replacement or full refund depending on availability.
Contact Us
For any questions or assistance regarding returns or refunds, please contact:
THE ZYLA
Email: Support@thezyla.shop
Address:
245 W 62ND ST
Hialeah, FL 33012
United States