Shipping Policy
Order Processing
At THE ZYLA, we process orders as quickly as possible to ensure timely delivery:
- Orders are typically processed within 1–3 business days after payment confirmation.
- You will receive a confirmation email once your order has been shipped.
- Processing times may be longer during holidays or peak seasons.
Shipping Methods & Delivery Times
We offer reliable shipping options depending on your location:
- Standard Shipping: 5–10 business days (domestic, within the United States)
- Expedited Shipping: 2–5 business days (domestic, within the United States)
- International shipping times vary depending on the destination and customs processing.
Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather, or customs.
Shipping Fees
Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method.
- Some promotions may offer free standard shipping for eligible orders.
- Any additional customs or import duties for international orders are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment until it reaches your address.
Lost or Damaged Items
- If your package is lost or damaged during shipping, contact us immediately at Support@thezyla.shop with your order number and any supporting details.
- We will work with the carrier to resolve the issue and may provide a replacement or refund depending on the situation.
Address Accuracy
Please ensure that your shipping address is accurate and complete. THE ZYLA is not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer.
Contact Information
For shipping inquiries, contact us:
THE ZYLA
Email: Support@thezyla.shop
Address:
245 W 62ND ST
Hialeah, FL 33012
United States